Privacy Policy

Who we are

Our website address is: https://www.wearememorable.com Our email address is info@wearememorable.com

What personal data we collect and why we collect it

Shop

When you purchase products from our shop, as part of the buying and selling process, we will ask you to provide certain personal information. The information we collect is:

Your Full Name
Your Email Address
Your Billing Address
Your Shipping Address
Your Phone Number (optional field)

Information collected as part of the selling process allows us to perform our contract with you, to be able to sell, supply and deliver products to you. When you provide us with personal information to complete a transaction, place an order or return a purchase, you imply that you consent to our collecting and using that information for that specific reason only.

We accept payments through PayPal, Stripe, Apple Pay and Google Pay. As a result, we never store or have access to your payment details.

Newsletter

Opting in to our email newsletter: By opting in to our email newsletter, you give us permission to contact you with emails about our company and products, news, offers and any other marketing information. You can unsubscribe from this service at any time by clicking on the ‘unsubscribe’ link found at the bottom of our emails, or contacting us at info@wearememorable.com. Your consent to receiving the newsletter is the lawful basis on which we collect and process your data for this purpose.

For email marketing, we use Sendinblue. Sendinblue is a service which organises and analyses the distribution of newsletters and marketing emails. If you provide data (e.g. your email address) to subscribe to our newsletter, it will be stored on Sendinblue servers. Sendinblue implements guarantees ensuring the protection and security of this data, in compliance with applicable rules and regulations. Sendinblue does not transfer or rent personal data to third parties for marketing purposes without the express consent of the Users of Sendinblue.

We use Sendinblue to gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our marketing emails. For more information please review the Sendinblue privacy policy available here: https://www.sendinblue.com/legal/privacypolicy/.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you send a message through one of the contact forms on the website, your name and email are captured so we can respond to your message. We will keep your information only for as long as is necessary for the purpose for which it was collected.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Our ecommerce platform is provided by WooCommerce, which makes use of 3 cookies:

woocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and help WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

We also use Google analytics which uses these cookies:

_ga 2 years – Used to distinguish users.
_gid 24 hours – Used to distinguish users.
_gat 1 minute – Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.
AMP_TOKEN – Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_<property-id> – Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.

Google Ads remarketing. We use Google Ads remarketing to market our website and services. Google Ads uses cookies, web beacons and similar technology to serve ads on third-party websites, after you have visited our website. You can block cookies as described above. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On. You may opt out of ad personalisation on Google’s Ad Settings page.

Facebook Ads remarketing. We use Facebook Ads remarketing to market our website and services. Facebook uses cookies, web beacons and similar technologies to collect or receive information from our website, which can then be used to personalise the ads you see on Facebook and the Facebook network, including Instagram. To control whether you see ads based on your activity off Facebook, please visit Facebook’s opt-out instructions. Additionally, you can opt out of web-tracking technologies via the Digital Advertising Alliance’s consumer choice page. We use Facebook for marketing purposes, and use these cookies:

_fbp – This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.

fr – This cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.

Pinterest Ads Remarketing. We use Pinterest Ads to market our website and services. Facebook uses cookies, web beacons and similar technologies to collect or receive information from our website, which can then be used to personalise the ads you see on Pinterest. You can find instructions on how to opt out of personalised advertising here: https://help.pinterest.com/en-gb/article/personalized-ads-on-pinterest

Other cookies used:

test_cookie – doubleclick.net – Used to check if the user’s browser supports cookies.

Most browsers automatically accept cookies, however you are able to change this within your browser settings if needed. Disabling cookies may prevent you from taking full advantage of the features of this website.

These browsers are subject to updates or modifications, so if the above information or links are outdated, or if your browser is not on this list or if you can’t find a way to manage cookies, please review their official website:

Safari: Once in Safari, click Safari > Preferences > Privacy > Cookies and Website Data and choose the desired option.

Safari for iOS 11: Once in Safari, click on Settings > Privacy & Security > Block All Cookies.

Google Chrome: Once Google Chrome is open, click the Chrome menu icon > Settings > Show advanced options > Privacy > Content settings > Cookies. For further information, https://support.google.com/chrome/answer/95647?hl=en

Google Chrome for Android and iOS: Once Google Chrome is open, click the Chrome menu icon > Settings > Show advanced options > Privacy > Content settings > Cookies. For further information, https://support.google.com/chrome/answer/95647?hl=en

Internet Explorer 11: Click the Internet Explorer icon on the taskbar > Tools > Internet Options > Privacy, and customise the cookie settings to your preferences. For more information, http://windows.microsoft.com/es-es/internet-explorer/delete- manage-cookies#ie=ie-11

Internet Explorer Mobile: With Internet Explorer Mobile open, press More > Settings and customise the cookie settings to your preferences. For further information, http://www.windowsphone.com/es-es/how-to/wp7/web/changing- privacy-and-other-browser-settings

Microsoft Edge: In the browser, click More > Settings > Advanced Settings > Privacy & Services > Cookies and choose the desired option. Further information at https://privacy.microsoft.com/es-es/windows-10-microsoft-edge-and-privacy

Mozilla Firefox: With Firefox open, press the Menu > Preferences > Privacy & Security > History > Use Custom History Settings and customise your cookie settings to your preferences. For further information, https://support.mozilla.org/en- US/kb/disable-third-party-cookies

Mozilla Firefox Mobile: With Firefox open, press the Menu > Settings > Privacy > Cookies button and customise the cookie settings according to your preferences. For further information, https://support.mozilla.org/en-US/kb/enable-or-disable-cookies- firefox-android

Opera: With Opera open, press Settings > Options > Advanced > Privacy & Security > Content Settings > Cookies and customise the cookie settings according to your preferences. For further information, https://help.opera.com/en/latest/web- preferences/#cookies

By using this website without having disabled cookies in your browser you agree to us placing cookies on your device, and accessing them when you visit the site again.

IP Address

When you browse our website, we also automatically receive your computer’s internet protocol (‘IP’) address for fraud prevention.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Links To Third Party Websites

Our services also contains links to third parties’ websites. We do not control the cookies used by these external websites, thus you should access their own cookie policies in order to obtain more information about the technologies being used by such websites.

Analytics

Like most websites, this site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which helps guard against hacking attempts but could be used to personally identify you, but Google do not grant us access to this. We consider Google to be third party data processor (see section 12.0 below).

Google Analytics makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of Google Analytics. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

Who we share your data with

We will never share your personal information with third parties except where it is necessary to fulfil our contract with you (for example delivery companies will need your delivery address details) or when you have given consent to recieve marketing information from us (for example our newsletter and offers emails).

As an exception to this rule, we may do so if we are required by law, for purposes of fraud protection, or in the event that we sell our business.

We will never sell or supply your data for marketing purposes to third parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Comments/Reviews:

Visitor comments/reviews may be checked through an automated spam detection service.

Payments:

We accept payments through PayPal, Stripe, Apple Pay and Google Pay. As a result, we never store or have access to your payment details. When processing orders, some of your data will be passed to PayPal, Stripe, Apple Pay or Google Pay, including information required to process or support the payment, such as the purchase total and billing information.

Please see the respective privacy policies below:

Stripe: https://stripe.com/en-gb/privacy

Paypal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Apple Pay: https://www.apple.com/uk/privacy/ and https://support.apple.com/en-gb/HT210665

Google Pay: https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=buyertos&ldr=uk

Additional information

How we protect your data

All information you provide to us is stored on a secure server. Information sent between your selected browser and our website is sent using an encrypted SSL (Secure Socket Layer.)

What data breach procedures we have in place

In case of data breach we inform the data protection authority. If the breach is likely to adversely affect the personal data or privacy of our subscribers or users, we will to notify them of the breach without unnecessary delay.

What third parties we receive data from

We do not receive any data from third parties.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, we advise that you check this page regularly to keep up to date with any necessary changes. Changes will take effect immediately upon posting.

Our contact information

If you have any concerns over your privacy please contact us via contact form or email: info@wearememorable.com

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